If you’re between sizes, we recommend sizing up for comfort for all styles.

We recommend the size guide to check with out the measurements.

You’ll receive an email confirmation immediately after checkout. If you don’t see it, please check your spam folder or contact us.

Simply create a customer account and email us at contact@pianellas.com that you'd like to be added to the waitlist, specifying the product and size you'd like to order once it is back in stock.

The waitlist operates on first-come-first-serve basis, meaning that the clients will be notified in the order that their request to be added to the waitlist has been received.

Our Client Services team will then notify you over e-mail and guide you through the checkout process.

Please email us within 2 hours of placing your order. We’ll do our best to update it before dispatch.

Unfortunately, billing details can’t be modified once the order is confirmed.

Yes we do. Digital gift cards are available in multiple values and delivered instantly by email. Simply check out the link in the footer labeled "Gift Cards" and select the gift value that suits you.

Do I have to pay shipping?

Shipping is calculated at checkout. We also offer free shipping promotions from time to time. Orders over £125 qualify for free shipping.

Will I have to pay duties or taxes?

US orders may be subject to import duties and taxes upon delivery. These charges are determined by US customs and must be paid by the customer.

When do I pay these fees?

If applicable, the courier will contact you before delivery to arrange payment.

If you return an item, duties and taxes cannot be recovered and will not be refunded.

How couriers usually collect the fee

DHL / UPS / FedEx

Send a payment link via email/SMS and you pay online before delivery. Sometimes the Driver may request payment at the door (card most common, sometimes cash)

Returns Fee

Returns from the US incur a $15 fee, deducted from your refund.

Do I have to pay shipping?

Shipping is calculated at checkout. We regularly offer free shipping promotions, and orders over £125 qualify for free shipping.

Will I have to pay duties or taxes?

Yes, EU orders may be subject to import VAT and duties. These charges are not included at checkout and must be paid by the customer.

How and when do I pay these fees?

The courier will contact you once the parcel reaches your country.

Payment is typically required before delivery or on delivery, depending on the courier. If unpaid, the parcel may be returned to us.

If applicable, the courier will contact you before delivery to arrange payment.

How couriers usually collect the fee

DHL / UPS / FedEx

Send a payment link via email/SMS and you pay online before delivery. Sometimes the Driver may request payment at the door (card most common, sometimes cash)

Returns Fee

EU returns incur a €8 return fee, deducted from the refund.

Please note that all international orders may be subject to import duties, taxes, and fees once the shipment reaches the destination country.

These charges are determined and collected by your local customs authority and are the responsibility of the customer.

PIANELLA'S Ltd is not responsible for covering these costs, nor can we predict what they may be, as they vary by country.

Do I have to pay shipping?

Shipping is calculated at checkout. We occasionally offer free shipping promotions, and orders over £125 qualify for free shipping.

Will I have to pay duties or taxes?

Yes, international orders may be subject to import duties and taxes. These charges are not included at checkout and must be paid by the customer.

How and when do I pay these fees?

The courier will contact you once the parcel arrives in your country.

Payment is typically required before delivery or at the time of delivery. If the fees are not paid, the parcel may be returned to us.

How couriers usually collect the fee

DHL / UPS / FedEx

Send a payment link via email/SMS and you pay online before delivery. Sometimes the Driver may request payment at the door (card most common, sometimes cash)

Returns Fee

International returns incur a €15 return fee, deducted from the refund.

UNITED KINGDOM

Free on orders over £125

Standard Delivery (2 - 5 Working Days) - £3.50

Express Delivery (1 Working Day if ordered before 2PM)
- £6.35

UK Next Day Saturday Delivery (Next Day if ordered
before 3PM): £15

EUROPE

Free on orders over £150

Express Shipping & Handling (3 - 7 Working Days) -
£9.50

DHL Express EUROPE (3 - 5 Working Days) - £25

US & CANADA

Free on orders over $200

Standard Shipping (6 - 9 Working Days) - $10 USD

AUSTRALIA

Free on orders over 300 AUD

Standard International Shipping (6 - 9 Working Days) -
5 AUD

DHL Express AUS (3 - 5 Working Days) - 35 AUD

UAE

DHL Express UAE (3 - 5 working days) - £25

REST OF THE GLOBE

DHL Express (3 - 5 Working Days) - £25

Orders are typically dispatched within 2–4 business days once processed.

All orders are shipped from London, UK via Royal Mail. You will receive shipping updates and tracking sent to your email via Shopify. 

If there is an issue, please contact us contact@pianellas.com and we will be happy to help.

Please refer to our Returns Policy.

At Pianella's, each piece is crafted and packed with care. We hope you love your order, but if something isn’t quite right, we’re here to help.

We accept returns for eligible full-price items purchased online, provided they qualify our returns requirements and are in unworn condition, have no marks and stains, have hygiene labels intact and remain with all relevant tags attached and are stored in their original light pink packaging tubes.

We cannot accept returns on:

• Personalised or made-to-order pieces,
• Swimwear with removed hygiene seals, marks or stains.
• Gift cards or sale items marked “Final Sale.”

Return shipping is arranged and paid for by the client.

To initiate a return, please contact our customer service team at contact@pianellas.com with your order number and reason for return. We will provide you with the return instructions and the return address.

If you refuse to pay any applicable customs fees and the parcel is returned to Pianellas, we will refund the cost of the items, excluding original shipping charges and any return or handling fees incurred.