Shipping & Returns

Worldwide Shipping

Complimentary shipping in a mailing tube is offered to the United Kingdom and United States.

Delivery Time

From placement of order please allow up to 7 days for domestic UK shipping and 14-21 days for orders deliveries to the United States.

 Returns

If you would like to return your PIANELLAS mat for refund or exchange, you are welcome to do so within 14 days of delivery, provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact.

Returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights. 

Please contact us first so that we can organise the return of your package with our designated courier. For non-faulty items, please kindly note that we will not be able to cover the cost of gift wrap, initial shipping, return shipping or replacement shipping.

The package is your responsibility until it reaches our office so always retain proof of receipt. It is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.

Please feel free to get in touch via contact@pianellas.com anytime to discuss any part of this policy and your return in greater detail. We'd be happy to help.